1. Information We Collect

We may collect information in several ways, depending on how you interact with the website.

Personal Information You Provide

You may voluntarily provide personal information when you:

• Contact Duality Within through a website form or email.

• Subscribe to email communications.

• Participate in weekly reflection prompts or interactive activities.

• Submit questions, comments, or feedback.

• Purchase e-books or other digital products.

• Request assistance with a purchase or website feature.

Depending on the interaction, this information may include your name, email address, phone number, billing information, purchase details, and any other information you choose to provide.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages visited and time spent on the website.

• Referring websites or links.

• General website usage and interaction information.

This information may be collected through cookies, analytics tools, hosting services, and similar technologies.

2. Weekly Reflection Prompts and Interactive Features

Duality Within may offer weekly reflection prompts, journaling exercises, self-exploration activities, and other interactive website features designed to encourage self-awareness and personal growth.

Participation in these activities is voluntary. Depending on how a feature operates, you may choose to enter, save, or submit personal thoughts and written reflections.

Information You Choose to Share

Information you provide through reflection prompts, interactive features, or website forms may include personal experiences, thoughts, opinions, or other information you voluntarily share.

Some reflections may contain sensitive personal, emotional, mental health, or health-related information. Please be thoughtful about what you choose to submit.

How Reflection Information May Be Used

Information submitted through these features may be used to:

• Operate and provide the requested website feature.

• Save or display responses when a feature offers that functionality.

• Respond to questions or requests you submit.

• Maintain, troubleshoot, and improve website functionality.

• Protect the website and meet applicable legal obligations.

We will not publicly display your personal reflections or use them as testimonials or promotional content without appropriate permission.

Privacy and Confidentiality

Unless a feature specifically explains otherwise, information entered into website prompts or forms should not be assumed to be confidential, protected by therapist-client privilege, or protected under HIPAA.

Submitting information through this website does not automatically establish a professional treatment relationship with Duality Within.

The privacy and security of submitted information may also depend on the website hosting provider and any third-party services used to operate the feature.

Please avoid submitting highly sensitive personal, medical, or mental health information through general website forms or interactive features.

3. E-Book Purchases and Digital Products

Duality Within may offer e-books, downloadable resources, and other digital products for purchase through the website.

Information Collected During Purchases

When you purchase a digital product, we may collect information such as:

• Your name and email address.

• Billing and transaction information.

• The products you purchase.

• Order history and purchase confirmations.

• Information needed to provide access to or deliver your purchase.

How Purchase Information Is Used

Purchase information may be used to:

• Process and confirm transactions.

• Deliver purchased e-books and digital products.

• Send receipts, order confirmations, and download instructions.

• Respond to purchase-related questions.

• Provide customer support.

• Maintain business, accounting, and tax records.

• Help prevent fraudulent or unauthorized transactions.

• Meet applicable legal obligations.

Payment Processing

Payments may be processed through independent third-party payment providers.

Duality Within does not necessarily collect or store complete payment card details. Payment information is handled according to the payment processor's own privacy and security practices.

Electronic Delivery of Downloadable Products

All e-books and digital products purchased through Duality Within are delivered electronically. Customers receive access to their purchased products through a digital download link, which may be provided on the purchase confirmation page or sent to the email address provided during checkout.

To complete and fulfill your purchase, we may collect and use your name, email address, order details, and transaction information.

Your email address and other necessary purchase information may be shared with third-party services that support payment processing, order management, website hosting, and electronic delivery of downloadable products.

Customers are responsible for providing an accurate email address and having the necessary device, internet access, and software to download and access their purchased files.

Duality Within does not ship physical copies of e-books or digital products.

Purchase Records

Purchase and transaction records may be retained as reasonably necessary for order fulfillment, customer support, accounting, tax reporting, fraud prevention, legal compliance, and legitimate business purposes.

4. How We Use Your Information

Information collected through the website may be used to:

• Operate and maintain the Duality Within website.

• Respond to questions, inquiries, and requests.

• Provide website resources and interactive features.

• Deliver purchased digital products.

• Process transactions and provide customer support.

• Send requested updates and communications.

• Improve website content, functionality, and user experience.

• Monitor website performance and security.

• Prevent fraud, misuse, or unauthorized activity.

• Comply with applicable laws and legal obligations.

We use information for purposes reasonably related to the way it was collected and as otherwise permitted by applicable law.

5. Email Communications and Marketing

If you contact Duality Within, make a purchase, or subscribe to email communications, you may receive emails related to your inquiry, transaction, or requested services.

If you separately subscribe to promotional or marketing communications, you may receive updates about new resources, weekly reflection prompts, e-books, offerings, or other Duality Within news.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications will not necessarily stop essential transactional or service-related messages, such as purchase receipts or digital download instructions.

We do not sell your email address to third parties.

6. Cookies and Tracking Technologies

The website may use cookies and similar technologies to:

• Support basic website functionality.

• Remember certain preferences.

• Understand website traffic and usage.

• Improve website performance and user experience.

• Support analytics and other website services.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

If third-party analytics or advertising tools are used, those providers may collect information according to their own privacy policies.

7. How Information May Be Shared

Duality Within does not sell personal information to third parties.

We may share information when reasonably necessary with the following:

Website Hosting and Technology Providers

Companies that provide website hosting, website maintenance, security, email services, analytics, and technical support.

Payment and Digital Delivery Providers

Third-party services that process payments, manage transactions, send receipts, and provide access to purchased e-books or other downloadable digital products.

Email and Communication Services

Providers that help manage email subscriptions, deliver communications, and respond to inquiries.

Professional Advisors

Legal, accounting, financial, or other professional advisors when necessary for legitimate business purposes.

Legal and Safety Requirements

Information may be disclosed when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, property, or security of Duality Within or others.

Third-party service providers may access information only as necessary to perform their services, subject to applicable agreements and legal requirements.

8. Independent Providers and External Resources

The Duality Within website may include links to independent professionals, practices, organizations, and other external resources.

These providers operate independently and are not necessarily affiliated with Duality Within.

If you visit an external website, contact an independent provider, or engage with their services, any information you provide is subject to that provider's own privacy practices and policies.

Duality Within does not control how independent providers or external websites collect, use, store, or share your information.

We encourage you to review their privacy policies before submitting personal information or engaging with their services.

9. Data Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

You understand that information transmitted through the internet may carry certain security risks. Please use discretion when sharing personal or sensitive information online.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Responding to inquiries.

• Providing requested website features.

• Delivering purchased digital products.

• Maintaining business and transaction records.

• Meeting legal, accounting, and tax obligations.

• Resolving disputes and enforcing applicable agreements.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live and whether applicable privacy laws apply, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request information about the personal information we collect and use.

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion of personal information, subject to legal exceptions.

• Opt out of certain types of data sharing or targeted advertising, where applicable.

• Limit certain uses of sensitive personal information, where applicable.

• Receive equal service and pricing when exercising applicable privacy rights.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before responding.

12. Children's Privacy

This website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information, please contact us so that we can review and address the situation as appropriate.

13. Third-Party Services and Privacy Policies

Some website functions may rely on third-party services, including website hosting platforms, payment processors, analytics providers, email services, and digital product delivery tools.

These providers may collect or process information according to their own privacy policies and terms.

Duality Within is not responsible for the independent privacy practices of third-party providers. We encourage you to review their policies when using services connected to this website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.